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Frequently Asked Questions

When should I use a travel agent?

Using a travel agent in all your travels is an excellent resource to obtain travel packages, special offers, recommendations, and peace of mind. Having a general idea of what you would like your travels to include (i.e. possible destinations, budget, travel dates) is always key as this will help your travel agent in determining the best options for your desired needs. Having a professional opinion will help to make your overall travel experience better and keep planning in a realistic view so you can enjoy your trip even more!

Is there a deposit requirement?

Yes. All confirmed travel itineraries require full payment and/or deposit. Once an itinerary has been quoted and the traveler agrees to the details and pricing, the deposit amount is determined, and final due date will be established.

When should I make my booking?

Once an itinerary and quote have been given, travelers have two (2) business days to confirm whether they would like to proceed with the travel arrangements.

Once the traveler agrees to the quoted price and itinerary, a deposit and acceptance of the terms and conditions are required to confirm the booking. If deposit is NOT made booking is not processed and amount quoted may change.

How much is a penalty fee for cancellation?

Cancellation fees vary depending on the travel itinerary. If customer have travel protection, cancelation procedure will be discussed prior to booking.

Are my airline tickets refundable?

Most airline tickets are non-refundable unless a traveler specifically requests the purchase of refundable tickets.

Do I need travel insurance?

We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and while traveling. It is important that you protect yourself in case of trip cancellations, interruption for any reason, baggage delays, loss of baggage and medical expenses.

Will I need any vaccinations?

This will depend on the destination you are traveling to along with your personal health circumstances. Be sure to speak to your primary care provider to find out if vaccinations are required.

If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your vacation.

Will I need electrical adaptors?

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that is suitable for the countries you will be traveling to.

If I am traveling in a group can I join them for only a specific part of the trip?

Yes, you can opt to arrive later or depart early from the group, but please note that you will not be reimbursed for any portion of the trip that is not consumed.  If this is your intention, please inform us during the booking process and we will notify our team, so they can best accommodate your needs. Full payment will still be required for all attending a group trips even if a later arrival or earlier departure is planned.

Do you help with Visas?

No. For personal travel, it is the responsibility of all travelers to obtain all needed visas and information from their designated embassy. Customers can do this through the embassy and/or online. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

Is tipping commonplace in other parts of the world? 

Yes, in most places tipping is expected. Please ask your travel agent if you have further questions.

In a group trip, at your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides.

At the end of your trip, if you’re happy with the service you received, providing a tip for the leader is appropriate.

Can a travel agent help me to get more information about a destination I will be traveling to?

Yes, a travel agent can be of great assistance when you need help in getting more information about your travel destination, this may include scheduling tours, recommendations on dining, things to do, and information on the culture of the destination you will be visiting.

In most cases, it is recommended that you schedule and advisement session with your travel agent to get the additional information you are seeking. These sessions are usually scheduled on an hourly basis, and have a service fee attached.

For all advisement sessions with Vuex Travel the following are required:

  • A scheduled appointment (Appointments must be made at least 2 days in advance)
  • Full payment for the scheduled session (payments must be received at least 1 day before the scheduled session)

Please read the terms and condition for further information.

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