What are some travel restrictions for Covid-19?

There are many health restrictions and they change very frequently, please click on the link to get specific Covid-19 instructions from the CDC.
Click here for more information

When should I use a travel agent?

Using a travel agent in all your travels is an excellent resource to obtain travel packages, special offers, recommendations, and peace of mind. Having a general idea of what you would like your travels to include (i.e. possible destinations, budget, travel dates) is always key as this will help your travel agent in determining the best options for your desired needs. Having a professional opinion will help to make your overall travel experience better and keep planning in a realistic view so you can enjoy your trip even more!

Is there a deposit requirement?

Yes. All confirmed travel itineraries require full payment and/or deposit. Once an itinerary has been quoted and the traveler agrees to the details and pricing, the deposit amount is determined, and final due date will be established.

When should I make my booking?

Once an itinerary and quote have been given, travelers have two (2) business days to confirm whether they would like to proceed with the travel arrangements.

Once the traveler agrees to the quoted price and itinerary, a deposit and acceptance of the terms and conditions are required to confirm the booking. If deposit is NOT made booking is not processed and amount quoted may change.

How much is a penalty fee for cancellation?

Cancellation fees vary depending on the travel itinerary. If customer have travel protection, cancelation procedure will be discussed prior to booking.

Are my airline tickets refundable?

Most airline tickets are non-refundable unless a traveler specifically requests the purchase of refundable tickets.

Do I need travel insurance?

We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and while traveling. It is important that you protect yourself in case of trip cancellations, interruption for any reason, baggage delays, loss of baggage and medical expenses.

Will I need any vaccinations?

This will depend on the destination you are traveling to along with your personal health circumstances. Be sure to speak to your primary care provider to find out if vaccinations are required.

If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your vacation.

Will I need electrical adaptors?

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that is suitable for the countries you will be traveling to.

If I am traveling in a group can I join them for only a specific part of the trip?

Yes, you can opt to arrive later or depart early from the group, but please note that you will not be reimbursed for any portion of the trip that is not consumed. If this is your intention, please inform us during the booking process and we will notify our team, so they can best accommodate your needs. Full payment will still be required for all attending a group trips even if a later arrival or earlier departure is planned.

Do you help with Visas?

No. For personal travel, it is the responsibility of all travelers to obtain all needed visas and information from their designated embassy. Customers can do this through the embassy and/or online. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

Is tipping commonplace in other parts of the world?

Yes, in most places tipping is expected. Please ask your travel agent if you have further questions.

In a group trip, at your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides.

At the end of your trip, if you’re happy with the service you received, providing a tip for the leader is appropriate.

Can a travel agent help me to get more information about a destination I will be traveling to?

Yes, a travel agent can be of great assistance when you need help in getting more information about your travel destination, this may include scheduling tours, recommendations on dining, things to do, and information on the culture of the destination you will be visiting.

In most cases, it is recommended that you schedule and advisement session with your travel agent to get the additional information you are seeking. These sessions are usually scheduled on an hourly basis, and have a service fee attached.

For all advisement sessions with Vuex Travel the following are required:

A scheduled appointment (Appointments must be made at least 2 days in advance)
Full payment for the scheduled session (payments must be received at least 1 day before the scheduled session)
Please read the terms and condition for further information.

Is it required to show proof of a negative Covid-19 test?

Yes it is, On January 12, 2021, CDC announced an Order requiring all air passengers arriving in the US from a foreign country to get tested no more than 3 days before their flight departs and to present the negative result or documentation of having recovered from COVID-19 to the airline before boarding the flight. Air passengers will also be required to confirm that the information they present is true in the form of attestation. This Order is effective as of 12:01 am EST (5:01 am GMT) on January 26, 2021. For more information
click here.

Will I need to have the vaccine to travel?

Yes, The White House announced that vaccines will be required for international travelers coming into the United States, with an effective date of November 8, 2021. For purposes of entry into the United States, vaccines accepted will include FDA approved or authorized and WHO Emergency Use Listing vaccines. More information is available at https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

What happens if I get covid while traveling?

While overseas, if you test positive for COVID-19 during your trip or prior to flying back to the states, you not only cannot get on your flight home, you must also respect that country’s current quarantining regulations. Whether you are exhibiting symptoms or not, a positive test is all that matters in their eyes. Most countries will require a period of quarantine and self-isolation, which ranges from 7 to 21 days. Some countries may also require this if someone in your group tests positive, regardless of the outcome of your test. Therefore, you must be mentally and financially prepared to unexpectedly extend your trip for a few weeks. Depending on the country or region, this quarantine may be completed in a hotel room or a designated quarantine hotel or government facility.

Obviously, a last-minute international stay extension can be financially taxing, and most countries will not assist travelers. In addition to the housing cost, one must also consider the minimum extra expenses incurred for food and additional COVID testing prior to being cleared to return to your home country. Additionally, if you become ill enough to require medical attention, you must be prepared for the health care expenses.

What Happens If You Do Get Really Sick With COVID?

No one wants to think about the worst-case scenario while preparing for an exciting trip overseas, but if you do make preparations prior to travel, the peace of mind while traveling is well worth it. The medical coverage of your travel insurance (and most health insurance if you are traveling) should cover the basics: emergency transport to the nearest hospital, medical treatment costs to a certain limit, and “trip interruption” to cover some additional hotel nights and rebooking costs. However, the medical evacuation coverage is really only geared toward making sure you get to the closest “adequate facility” that can treat you. Unfortunately, that doesn’t necessarily mean home. You are typically required to stay until you are recovered “to the fullest extent possible,” then rebooked home on a commercial flight. But being stuck in a foreign country, especially with something as serious as symptomatic COVID-19, and trying to deal with a foreign health care system can be a very frustrating and scary experience. That’s where medical transport memberships can come in. Vuex Travel does provide this protection and it’s in the travel insurance tab.

Commercial airlines are forbidden to fly infected people back into the country, for obvious reasons, and private planes are under the same CDC restrictions. However, Medjet (travel insurance that Vuex provides) employs a network of air ambulances with certified medical professionals that are able to transport COVID-positive patients in secure pods from foreign hospitals to their home hospitals. Medjet arranges and pays for all ground transportation, aircraft, flight crew, and visa requirements, facilitates communication with your home hospital, and even keeps in contact with your family along the way.

How Does Travel Insurance Work?

Trip insurance is designed to protect travelers in case something goes wrong before or during their trips, such as cancellation or medical emergency. Your policy can reimburse you if your trip is impacted for a covered reason, including benefits that provide coverage in the event of an emergency before your trip that forces you to cancel, as well as benefits in the event something occurs while you are traveling.

Can I Buy Coverage for Covid-19?

Some policies can protect travelers’ trip investments if the Covid-19 pandemic causes them to cancel their trip for medical or economic reasons. If a traveler contracts the virus or is quarantined, Trip Cancellation coverage may apply. As the pandemic impacted the global economy, many people are experiencing changing work requirements or unexpected terminations. Certain policies may include coverage for these specific events within Trip Cancellation. For any other concerns related to the pandemic, the “Cancel For Any Reason” upgrade is the best option for travelers with recently purchased trips. This is extremely important, if you do not have “Cancel For Any Reason”, you may not have full benefits covered for your trip.

What is STEP and who should register for STEP?

The primary purpose of STEP is to keep American citizens safe. While you probably don’t need to register if you’re taking a weekend trip to Canada, here are a few reasons to consider signing up:
You’re traveling to an area that’s politically unstable or prone to violence.
You’re taking an extended trip (several weeks or months long) where you may have limited internet access.
You’re traveling for a major event, summit, or conference (like the World Cup) that might become the target of protests or attacks.
You’re a minority traveling to an area where you might be targeted as an outsider.
You’d like an additional safety resource during your trip, no matter the destination.
Some group trips or programs may even require participants to enroll. When I studied abroad in Paris during college, we weren’t allowed to begin our housing applications until we’d submitted proof of enrollment in STEP. This, unfortunately, proved to be a very useful tool, as the devastating 2015 Paris attacks took place during our program. Before the official number of casualties had been announced, my university was able to work with the U.S. embassy and confirm in mere hours that every member of our program was safe.

In the event of a rapidly deteriorating situation, such as a coup or natural disaster, STEP can connect you with evacuation efforts, or provide important safety information and help you take care of yourself. To register or find more information: https://step.state.gov/