Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Airlines, Cruise Liners and Hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you must notify us prior to the transaction being processed.
Once your booking has been confirmed and payment received, any new specials released cannot be applied to your existing booking. Prior to full and final payment, quoted rates may need to be updated in the event of a change to pricing made by the wholesalers or other suppliers (e.g. exchange rate changes). If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may elect to cancel the booking.
We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are approximate to the product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
Bookings – Deposits & Final Payments: Travel vouchers and booking confirmations cannot be issued until final payment is received. If you fail to pay by the due date, we reserve the right to automatically charge the credit card provided to complete the final payment and/ or cancel the reservation. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Deposit conditions for certain accommodations and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking. We highly recommend you purchase travel insurance.
Bookings made less than 45 days prior to travel: Bookings made within 45 days of travel are payable in full by Credit Card only.
Airline Bookings: Airlines are instant purchase and Airlines require full payment upfront by credit card only. We are unable to accept direct deposits for airline purchases.
PayPal: There is a 4% service charge
Venmo: No transaction and/or service fees is applied
Cashapp: No transaction and/or service fees is applied
Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorize Vuex Travel (YTB Travel,) to arrange for funds to be debited from your nominated credit card.
Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 14 days.
Standard Cancellation Policy:
One of these situation can only be applied:
- All Bookings cancelled after 5-business days of submitting a deposit is no longer refundable.
- In addition to your deposit not being refunded, any booking cancelled after the 5-business days period may also be subject to a cancellation fee levied by the hotel, airline or other suppliers.
- If a cancellation is made after the 5-business days period from a full payment booking, this full amount also would be deemed non-refundable; This cancellation may also be subject to a cancellation fee levied by the hotel, airline or other suppliers.
Cancellations must be in writing and should be addressed to the consultant handling the booking. Written confirmation is only valid when the confirmation is sent via-email to email@example.com. Cancellation date will start the day that the confirmation is sent and any notification of cancellations fees and/or penalty can take up to 3 months after the cancellation date. Please make sure the cancellation email has your name, address, email, phone number, reservation number and/or group name and a copy of the invoice of any pending payments and/or deposits made.
Vuex Travel can not give any specific details on the amount of the cancellation fees because each third-party company contract is different. Please be advised if selected not to have travel insurance all cancellations will have cancellations fees that would need to be paid by the guest traveling on the trip. Is the traveler responsibility to pay the cancellations fees. Details on cancellation fees will be known 7-60 days prior to travel date.
If a credit has been approved, it is valid for 6 months from the date the cancellation was made.
Flight Cancellation Policy:
- Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the Airline (not Vuex Travel).
- In most cases, airfares are fully non-refundable and non-transferable.
- Airline charges or part or full cancellation fees may apply to your airfare.
- A Travel Consultant will help you wherever possible within these terms and conditions.
Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. Cancellations exceptions apply when customer have travel insurance or bought travel insurance at the time of booking.
Late Booking Fees: Late booking fees will be applied at the time of booking; travel agent will notify the customer the amount and the terms of travel. Travel package will need to be paid in full if customers are booking late.
Change of Itinerary After Travel Has Commenced: Any alteration or cancellation of services after your travel has commenced can incur penalties. There is no refund for unused services.
Refunds: Refunds will not be issued for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
*No refund for any type of incidents will be made by Vuex Travel. All claims should be through a travel insurance.
Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Vuex Travel during the event to allow us an opportunity to rectify the situation or aid.
Group Trips cancellation and payment Policy
The total or remaining balance for all trips must be paid 60 days prior to departure (For International travel payments must be received 90 days before scheduled departure). For travel where payments will be made in installments, payments will be accepted at 0% interest. All deposits are non-refundable and cannot be transferred to a future date or to another traveler should you not be able to make it for the scheduled travel dates. Deposit payment(s) will be deducted from your total balance.
Please be advised all groups trip have different cancellations policy contracts and all payments and deposits is non-refundable under any circumstances. Penalty and cancellation fees may be applied after you have agreed and gave the initial deposit.
If health and any other circumstances occur and you do not have travel insurance, all the information stated above is applied and no exceptions can be made.
Should you need to cancel your trip or change information on a reservation, please contact us via email at firstname.lastname@example.org or via phone at (786)708-9088.
Group Travel Rooming Arrangements:
If needed, assistance can be provided by your travel agent for finding roommates when traveling as part of a Vuex Travel group trip. Although every effort will be made to find other travelers who can share a room, there is no guarantee that a successful pairing will take place. If there are no available travelers to pair up, you will be booked for a single occupancy room and responsible for the entire cost of the room. Be sure to confirm the type of room you will be booking PRIOR to making any deposits for your trip. Deposits WILL NOT be returned or refunded once made.
If we do find a roommate, we are not responsible for:
- Cleaning habits or cleanliness
- Snoring or sleeping times
- Other unknown habits
Reminders for travel roommates:
- If you open it, close it
- If you break it, admit it
- If you borrow it, return it
- If you value it, take care of it
- If you make a mess, clean it up
- If it belongs to someone else, get permission to use it
- If you turn it on, turn it off
- If you can’t fix it, call someone who can
- If you move it, put it back
- If it’s none of your business, don’t ask questions.
Reminder: If one or more of the roommate’s cancels, the remaining parties will be responsible for the remaining balance and/or cancellation fees associated with the change. IF you have any further questions regarding cancellations/fees, please contact your travel agent.
Deposits and payments:
Deposit and payment schedules will be clearly defined for your itinerary. All payments are due on the specified dates to avoid being charged late fees. It is not the responsibility of your travel agent to remind travelers of the due dates.
50% Deposit: A date will be specified where a minimum of 50% of the trip costs will need to be paid for. If this payment is past due (7 business days or more) a penalty fee of $150.00 per person will be added to the traveler’s bill.
Final Payment: A date will be specified for which the final payment is due. If final payment is past due (7 business days or more) a penalty fee of $260.00 will be added to the traveler’s bill.
Insufficient Payments: If a traveler is 21 days past due (including weekends and holidays) for any of the specified payment dates, their trip will be canceled due to insufficient payment(s). Cancellation fees will apply and will be the responsibility of the traveler. If a cancellation is deemed necessary due to insufficient payments, prior deposits/payments WILL NOT be refunded.
Vuex Travel will only require travel insurance for specific travel destinations, and it will be required and stated in the travel itinerary. For trips where travel insurance is optional, Vuex Travel and/or Friends in Warwick or any other partner/vendor are not responsible for refunding, resolving or handling and travel insurance claims. Please review all coverage benefits and features BEFORE buying travel insurance.
Travel Advisement Sessions and Fees:
Vuex Travel strives to include all necessary information for any travel planned using our services, however for those who do not have travel planned with Vuex Travel, a service fee will be charged for all advisement sessions. By scheduling an appointment and submitting payment for your scheduled session, you are aware that 1) deposits are non-refundable and 2) this is an extra and separate service from initial travel planning.
The service fees for advisement sessions are as follows:
- $95.00 – One (1) Hour Session
- $188.00 – Two (2) Hour Session
*Customers should not need more than 2 hours of advisement for travel and destination recommendations. If additional advisement is needed, an additional session must be scheduled per the rates above.
Before booking please ensure that you read all of the information above to ensure you understand the terms of service.
Our complaint Process
Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program.
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