Standard Cancellation Policy:

Bookings canceled after 5 business days of deposit submission are non-refundable.
Cancellation fees may apply based on supplier policies.
Late booking fees apply for bookings made within 45 days of travel.
Change of Itinerary After Travel Has Commenced:

Alterations or cancellations after travel commences can incur penalties.
There is no refund for unused services.

Quotes, Rates and Price Variations:

Our quotation system provides access to both live and static pricing from suppliers. Suppliers,including Airlines, Cruise Liners, and Hotels, may sell out, alter, or withdraw prices, including advertised special rates. If there are variations in prices, rates, or inclusions from your quotation or an advertised price, we will inform you before processing your booking request. If you choose not to proceed at the new price, you must notify us before the transaction is
processed.
 
Once your booking is confirmed and payment received, new specials released cannot be applied to your existing booking. Quoted rates may need updating before full payment in the event of changes made by wholesalers or other suppliers (e.g., exchange rate changes). If the cost of any service increases, you must pay the increase or may elect to cancel the booking.
 
We are not liable for increases due to exchange rate fluctuations, taxes, or supplier notifications. The quoted rates are approximate and subject to change before the travel date. Prices are subject to availability and can be withdrawn or varied without notice.

Bookings – Deposits & Final Payments: Travel vouchers and booking confirmations are issued upon final payment receipt.

Failure to pay by the due date may result in automatic credit card charges for the final payment or reservation cancellation.

Deposits are forfeited for bookings not paid in full by the due date.

Different deposit conditions may apply for certain accommodation and tour products.

Full payment is required for bookings made less than 45 days before travel.

Bookings made less than 45 days prior to travel: Bookings made within 45 days of travel are payable in full by Credit Card only.

Airline Bookings: Airlines require full upfront payment by credit card for instant purchase bookings.
Direct deposits are not accepted for airline purchases.

Payment Methods:

PayPal: There is a 4% service charge

Venmo: No transaction and/or service fees is applied

Cash App: No transaction and/or service fees is applied

Payment Processing Terms & Conditions: By providing credit card details and accepting our Terms & Conditions, you authorize Vuex Travel to debit funds from your nominated credit card. Your bank may apply currency conversion fees. Credit cards are required for bookings within 14 days of travel.

Refunds: No refunds for cancellations due to weather or illness. Claim through travel insurance.
No refunds once travel arrangements commence.
No guarantee of any refund availability.

Reporting of Incidents: Report incidents promptly to allow resolution or assistance. This includes injuries, service problems, cancellations, or dissatisfaction.

Group Trips Cancellation and Payment Policy

Total or remaining balance due 60 days prior to departure.
Deposit non-refundable, and cancellation policies vary.
Cancellations without travel insurance may incur fees.
Late booking fees apply for late bookings.

Flight Cancellation and Changes Policy:

Governed by airline terms and conditions.
Airfares are typically non-refundable and non-transferable.
 
Airline charges may apply.
 
Vuex Travel would like to emphasize that the agency is not responsible for any airline cancellations, changes, or baggage-related issues. Travelers should be aware of the following policy regarding flights:
 
Airline Responsibility: Any cancellations, changes, or issues related to flights, including baggage claims, are the sole responsibility of the airline. Airlines have their policies and procedures for handling such matters.
 
Direct Communication with Airlines: In the event of flight cancellations, changes, or baggage problems, travelers are advised to contact the respective airline directly. The contact information for airlines is typically provided on the airline’s official website or booking confirmation.
 
Understanding Airline Policies: Travelers should familiarize themselves with the policies of the specific airline they are flying with. This includes understanding the airline’s terms for cancellations, changes, baggage allowances, and any associated fees.
 
Check Travel Insurance Coverage: It is recommended that travelers review their travel insurance policy to understand if it provides coverage for flight cancellations, changes, or lost/delayed baggage. If applicable, travelers can then proceed with filing a claim with their insurance provider.
 
Communication with Vuex Travel: While Vuex Travel is not directly involved in resolving airline-related issues, travelers are encouraged to keep the agency informed of any significant changes or challenges they encounter during their journey.
 
By engaging in travel arrangements with Vuex Travel, travelers acknowledge and accept that the agency is not liable for airline cancellations, changes, or baggage-related matters. It is the responsibility of the traveler to manage and address these issues directly with the airline involved.

Travel Advisement Sessions and Fees:
Service fees for advisement sessions are specified.
Non-refundable deposits apply.

Group Travel Rooming Arrangements:

If necessary, your travel agent can assist in finding roommates for Vuex Travel group trips. While every effort will be made to pair up travelers sharing a room, there’s no guarantee of a successful pairing. If no suitable roommates are found, you’ll be booked for a single occupancy room, responsible for the entire cost. Ensure you confirm the room type before depositing, as deposits are non-refundable.

If a roommate is found, we are not responsible for:

  1. Cleaning habits or cleanliness
  2. Snoring or sleeping times
  3. Other unknown habits

Reminders for travel roommates:

  1. If you open it, close it
  2. If you break it, admit it
  3. If you borrow it, return it
  4. If you value it, take care of it
  5. If you make a mess, clean it up
  6. If it belongs to someone else, get permission to use it
  7. If you turn it on, turn it off
  8. If you can’t fix it, call someone who can
  9. If you move it, put it back
  10. If it’s none of your business, don’t ask questions.

Reminder:If one or more roommates cancel, the remaining parties are responsible for the balance and/or cancellation fees associated with the change. For further questions on cancellations/fees, contact your travel agent.

Travel Insurance Policy:

Vuex Travel emphasizes the importance of obtaining travel insurance. It is crucial to note that Vuex Travel is not responsible for any claims and insurance processes. Travelers are encouraged to thoroughly review their insurance coverage and understand the terms and conditions of their chosen travel insurance policy.
 
Key Points:
  • Responsibility for Claims: Vuex Travel does not handle or take responsibility for any claims related to travel insurance. Travelers must contact their insurance provider directly for any claims, disputes, or assistance.
  • Understanding Coverage: It is the responsibility of the traveler to understand the coverage provided by their travel insurance policy. This includes coverage for trip cancellations, medical emergencies, travel delays, lost baggage, and other unforeseen circumstances.
 
Review Terms and Conditions: Travelers are advised to carefully read and comprehend the terms and conditions of their travel insurance policy. This will ensure a clear understanding of what is covered and any exclusions that may apply.
 
Insurance Provider Contact: In the event of a claim or emergency, travelers should contact their
insurance provider using the contact information provided in their insurance policy documents.
 
Traveler’s Responsibility: Travelers are responsible for initiating and managing the entire insurance claims process. This includes providing necessary documentation and adhering to the procedures outlined by the insurance provider.
 
By engaging in travel arrangements with Vuex Travel, travelers acknowledge and agree to the importance of having travel insurance. This additional layer of protection helps mitigate financial risks associated with unexpected events during the trip.
 
Vuex Travel Complaint Process:
 
At Vuex Travel, we value our clients’ satisfaction and aim to address any concerns promptly. Please follow the complaint process outlined below:
  • Contact Your Travel Agent:

Initiate communication with your dedicated travel agent to discuss and clarify the nature of your complaint.

Provide detailed information, including booking references, dates, and a clear description of the issue.

  • Write a Formal Email:
If your concern is not adequately resolved through direct communication with your travel agent, write a formal email to vuextravel@gmail.com.
 
Subject: Complaint – [Your Name] – Booking Reference [Booking Number]
 
Clearly outline the details of your complaint and the steps you have taken to address the issue with your travel agent.
 
  • Investigation Process:

Vuex Travel will initiate an investigation into the complaint within 30 days of receiving your formal email.
We will thoroughly review the details provided, including communication records and relevant documentation.

  • Resolution Attempts:

Vuex Travel will make every effort to reach a satisfactory resolution based on the findings of the investigation.
If necessary, additional information may be requested from you during the investigation.

  • Inconclusive Complaints:

In some cases, a complaint may be inconclusive or not fully resolvable. In such instances, additional steps may be taken to address the matter appropriately.

  • Refund Policy:

Please be aware that even if a complaint is made, Vuex Travel may not provide refunds as a resolution. Our refund policy is outlined in our terms and conditions.

  • Continuous Communication:
Throughout the process, we will maintain open communication with you, keeping you informed of the progress and any proposed resolutions.
Remember that it is essential to provide all necessary details and documentation related to your complaint to facilitate a thorough investigation. Vuex Travel appreciates your understanding and cooperation in resolving any concerns you may have.

Thank you for choosing Vuex Travel. We are committed to ensuring the best possible travel experience for our clients.

Any additional question, click here.